Refund policy

RETURN AND REFUND POLICY

 

Return Eligibility

Returns are accepted within 7 days of delivery for unused, unopened products in original packaging. Products must be in resalable condition.

 

Non-returnable items:

• Opened or used fragrances (due to hygiene/safety regulations)
• - Products damaged due to customer mishandling
• - Items without original packaging or labels

Return Process

1. Initiate Return: Contact us at contact@glitchbloom.com with order number and reason
2. 2. Approval: We will review and approve or deny return request within 24 hours
3. 3. Ship Back: Use prepaid return shipping label (provided by email)
4. 4. Inspection: We inspect returned items upon receipt
5. 5. Refund: Approved refunds processed within 5-7 business days

Refund Method

• Original payment method (credit/debit card, UPI, etc.)
• - Refunds to UPI may take 2-3 business days
• - Refunds to cards may take 5-7 business days

Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours with photos
2. 2. We will replace or refund immediately
3. 3. Return shipping will be covered by us

Shipping Costs

• Outbound shipping: Paid by customer (except for defective items)
• - Return shipping: Prepaid label provided by us
• - Items lost in transit: We will investigate and replace/refund