Shipping policy
SHIPPING POLICY
Shipping Locations
- Domestic: All cities and towns across India
- - International: Available to select countries (contact for details)
Processing Time
- Order processing: 1-2 business days
- - Weekends & holidays: Not included in processing time
- - Orders placed after 5 PM: Processed next business day
Shipping Methods & Timelines
Standard Delivery: 4-7 business days - ₹50-₹150 (based on distance)
Express Delivery: 2-3 business days - ₹200-₹300 (based on distance)
Same-day Delivery: Within 24 hours - ₹500+ (available in select cities: Delhi, Mumbai, Bangalore, Hyderabad, Chennai)
Shipping Address Requirements
- Complete address with house number/name
- - Landmark or nearby location
- - Phone number for delivery contact
- - Proper postal/zip code
Tracking Your Order
- Tracking link sent via email after dispatch
- - Track using our website or courier partner portal
- - Real-time updates on delivery status
Delivery Issues
Delayed Delivery: Compensation/discount on next order if delayed beyond expected timeline
Failed Delivery: Driver attempts 3 times before returning; we contact you to arrange re-delivery within 2-3 business days
Lost in Transit: Report within 48 hours; we file claim with courier partner and replace/refund within 10-15 business days
Shipping Restrictions
- Cannot ship to P.O. boxes
- - Cannot ship to certain remote areas (we'll notify if applicable)
- - Large orders may require split shipments
Free Shipping
- Orders above ₹2,000: Free standard shipping (within India)
- - First-time customers: 20% shipping discount